Skip to main content

How to disable 2FA

This document outlines the steps to disable two-factor authentication (2FA), also known as two-step verification, for a phone number.

Updated over a week ago

We enable 2FA on all registered Phone Numbers by default as it provides an extra layer of security.

Permissions

2FA can only be disabled by an Administrator of the Meta Business Portfolio, a User assigned access to the WhatsApp Account (asset) or an authorised Tech Provider.


360dialog, as a Business Solution Provider (BSP), cannot disable 2FA at the request of unauthorized users.

​

Steps to disable

  1. Go to Meta Business Manager > WhatsApp Manager> Phone Numbers > Settings
    ​

  2. Select Two-Step Verification, then click on Turn off two-step verification
    ​

  3. An email with a link will be sent to the email address associated with the business portfolio.
    ​

  4. Use the link to disable two-step verification.
    ​

Did this answer your question?